Shipping Policy

1. Where We Ship

Horizon Watch Enterprise Inc. ships to destinations within the United States only through standard online checkout. Orders placed through standard checkout for delivery outside the United States cannot be completed and will be cancelled and refunded to the original payment source.

2. Insurance and Transit Risk

Every outbound shipment is fully insured for the purchase value of the timepiece. Adult signature is required at delivery; shipments are not released without one.

Horizon Watch bears the risk of loss in transit until delivery is confirmed. Once the carrier records a confirmed, signed delivery to the address on the order, risk of loss passes to the customer.

If a customer instructs Horizon Watch to redirect a package, release it without signature, hold it at a carrier location, or hand it to a customer-arranged courier or agent, Horizon Watch's transit-loss responsibility ends at that handoff or instruction, because the shipment is no longer under our protective controls.

3. When Orders Ship

Orders ship only after payment has cleared and any required verification has been completed. Card, ACH, and wire timing is described in the Payment Terms. Horizon Watch may require identity verification or shipment to a verified address before releasing a timepiece.

Horizon Watch does not promise a specific carrier or a specific delivery date unless a carrier or date is expressly stated for your individual order. Carrier delays, weather, security review, and other events outside our reasonable control can affect transit time.

4. Delivery Addresses We May Decline

For loss-prevention and insurance reasons, Horizon Watch may decline shipment to P.O. boxes, freight forwarders, hotels, temporary addresses, or any destination we or our insurer consider high risk. If we decline an address, we will contact you to arrange an alternative or cancel and refund the order.

5. Inspection at Delivery

Please inspect the packaging and the timepiece promptly on delivery. Shipping damage, missing contents, tampering, or an incorrect item must be reported in writing as described in the Terms and Conditions, with photographs where applicable, so that carrier and insurance claim rights are preserved.

6. International Requests

International delivery is not currently available through standard online checkout. International clients may contact Horizon Watch for case-by-case consideration. Approval is not guaranteed and may require identity verification, cleared funds, additional insurance, customs documentation, and a separate shipping quote. The customer is responsible for import duties, taxes, brokerage charges, and local regulatory requirements. Horizon Watch may decline any destination or transaction due to carrier, insurance, sanctions, fraud-prevention, or compliance restrictions.

7. Returns in Transit

Return shipping responsibility, insurance requirements, and risk of loss on returned packages are governed by the Horizon Watch Return Policy, which differs from outbound shipping and should be reviewed before returning any timepiece.

8. Contact

Shipping questions can be sent to concierge@horizonwatchinc.com.

Independent Reseller Disclosure

Horizon Watch Enterprise Inc. is an independent reseller of pre-owned luxury watches. Horizon Watch is not an authorized dealer, distributor, service center, agent, or affiliate of any watch manufacturer, and no brand affiliation, sponsorship, or endorsement is stated or implied. Brand names and trademarks are used only to identify the products offered and remain the property of their respective owners.